Accessibility at the Colorado Department of Human Services - Draft

CDHS Digital Accessibility Technology Statement

The Colorado Department of Human Services (CDHS) provides equal access to all our programs, services, and communication. We are committed to ensuring our websites, mobile apps, social media, and digital documents are accessible to every Coloradan, regardless of ability.

We are actively integrating the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA into our work to comply with Colorado House Bill 21-1110.

How to Get Support or provide Feedback

If you encounter inaccessible content, broken links, or incorrect information, please let us know.

• Online: Complete the CDHS Digital Accessibility and Support Form.
• Email: Send your concerns to CDHS_forALL@state.co.us.

How to Request Accommodations

We provide reasonable accommodations to help you participate in our programs and services. These are available free of charge and may include:

• Alternative document formats (e.g., Braille or large print).
• Sign language interpretation for meetings or events.
• Information provided in other languages or formats.

Steps to Request an Accommodation:

1. Contact the program directly: Reach out to the specific division or program hosting your service or event.
2. Submit a general request: If you are unsure who to contact, submit the Reasonable Accommodation Request Form or download and mail the printable Reasonable Accommodation form (PDF) to:

CDHS ADA Team

3648 W. Princeton Cir.

Denver, CO 80236

Note: Requests are reviewed case-by-case. We aim to respond within three business days. Some requests that pose an undue financial or technical burden may not be fulfilled as requested.

Filing a Complaint

If you believe you have experienced disability-based discrimination, you may file a formal complaint.

• CDHS Grievance Procedure: Follow the CDHS Grievance Procedure (includes printable form). Please submit your complaint using the ADA Grievance Procedure form within 60 days of the incident using our online form or the printable version.
  •  Need help with the form?
    • Phone: Call Client Services at 303-866-3275.
    • Meeting: Email CDHS_ADA@state.co.us to schedule support.
• Federal Complaint: You may also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR).
  • Online: Visit the OCR Complaint Portal
  • Phone: Call 800-368-1019
  • TTY (Text Telephone): 800-537-7697

Additional Resources

• Deaf, Hard of Hearing, and DeafBlind Services: View programs and provider directories on SENSE Colorado.
• Relay Colorado: Connects voice telephone users with TTY or Voice Carry-Over users. Learn more at the Relay Colorado.
• Aira: Provides free, live on-demand visual interpreting for up to 30 minutes per session. Learn more on the OIT Aira page.

For CDHS Employees and Applicants

• Current Employees: Contact the CDHS ADA Coordinator at CDHS_ADA@state.co.us or check the employee intranet for forms.
• Job Applicants: Coordinate directly with your interview staff or email the ADA Coordinator for support.

Nondiscrimination Statement

CDHS does not discriminate against anyone based on race, color, national origin, age, sex, disability, religion, or other protected characteristics. This policy complies with the Americans with Disabilities Act, the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act, and all other applicable federal and state laws. This commitment covers all services, programs, and employment practices, including those managed by our contractors.